A full refund is only given in two situations:
- When your cancellation request is approved.
- When your return request is approved. (When it’s approved, we won’t ask you to return the original item, and we’ll still refund you in full or send you a replacement, whichever you like!)
Each of the two situations above has it's conditions that, if not respected, unfortunately, we won't be able to refund you. To see whether you meet those conditions or not, please visit our cancellation policy page (Click Here), or visit our return policy page (Click Here).
Have a question?
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Phone: +1 (202) 982-5740
9:00AM - 3:45PM UTC-5, Mon-Fri.