Our policy lasts 30 days. If 30 days have gone by since you receive your order, unfortunately we can’t offer you a refund or replacement.
We’Il only offer you a refund or replacement if you face any of the situations below, and if when you do, please contact us at firstname.lastname@example.org, and we’ll be more than happy to refund you / or send you a replacement, whichever you like! Plus you can still keep the original item without having to return it. It’s our way to make up for any inconvenience that might be caused! :
- situation 1: The item you received is damaged (Example: the item arrived fully broken or has a broken part).
- situation 2: The item you received is defective (Example: the item has a manufacturing error).
- situation 3: You received the wrong product (Example: You received the wrong item’s color).
A video or image of the product should be included in your email as a proof so we can approve your request, else, we won’t be able to refund you or send you a replacement.
Have a question?
Reach out via our form
Phone: +1 (202) 982-5740
9:00AM - 3:45PM UTC-5, Mon-Fri.